What are the available delivery options and prices?
| Delivery | Cost | Description |
|---|---|---|
| Standard Delivery | $9.95 flat fee. Free for orders $99 and over | Standard delivery will take 3 – 7 business days to arrive for customers in Metro areas. Allow 7 - 10 business days for regional areas including WA, QLD and NT. Please be aware that during very busy periods Standard Delivery timeframes may be affected by delays of a few days and can take up to 5-9 business days. |
| Express Delivery | $12.95 flat fee | If Express Delivery is available for your order – we'll let you know on the checkout page. Express delivery will take 1-3 business days to arrive for customers in Metro areas and 2-4 business days for customers in WA, NT and regional areas across the country. |
Big & Bulky delivery
We offer a 'Big & Bulky' delivery service for items too big or heavy to be delivered by standard post. We'll let you know on the product page if the item requires this special service which is a set $75 fee. Generally, these items will be delivered within 7 – 14 business days. If it's an item that is being custom-made for you – it will probably take longer and we'll let you know on the product.
What if I’m not home when my delivery comes?
If no-one is home when your delivery arrives, your driver will leave it in a safe place. If there is no safe place to leave the delivery, your driver will contact you via email, SMS or, if it's AusPost, the AusPost app with collection instructions. For AusPost deliveries, if your parcel has not successfully synced with your noahadela account, your delivery driver will leave a collection card.
This means less time spent running to your local post office and more time enjoying your new purchases!
*Please note, the driver will only leave the parcel if there is safe place to do so.
What is a Parcel Locker?
A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. Choose from more than 400 collection locations across American.
How do I use Parcel Locker?
1. Sign up to Create a noahadela account
2. Shop Online and find a Parcel Locker by selecting 'Find a collection location' as your delivery option and then searching for the most convenient locker.
3. Collect Your Parcel - American Post will send you an SMS and email when your parcel arrives. Collect your parcel within 48 hours using the access code in your SMS or email to open the locker.
Where is my closest Parcel Locker address?
Enter your address or postcode, or use the location icon at the online checkout to find a collection location closest to your home, work or somewhere else that's convenient for you. While some Parcel Lockers have 24/7 access, some do not, and you need to check whether the Parcel Locker which you wish to use suits your requirements.
How do I collect my parcel?
You'll get an email when your parcel arrives, and SMS if requested. If you have the American Post app, you will also receive an alert to your mobile. Go to the Parcel Locker bay where your delivery is waiting and follow the instructions on the locker screen to collect your parcel.
What happens if I don't collet my Parcel from the Parcel Locker?
If your parcel isn't collected within 48 hours, it will be transferred to the nearest American Post facility offering parcel collection during business hours. American Post will contact you with the details of any transfer and you'll have 10 business days to pick up your parcel.
Can I cancel or make changes to my order?
Once you’ve placed your order, your items will be on their way to dispatch. This means cancellations aren’t possible.
However, once you’ve received your order, you can take advantage of our returns policy. Read more about our return policy here.